A reliable one stop shop for your Hawke’s Bay equipment hires

Sometimes – in business – what makes the biggest difference is not what you have to do but what you don’t have to do. In the equipment hire business, that’s what being reliable is all about. Knowing that you can get the equipment you need, when you need it, and your hire company is going to make it as easy as possible, every step of the way.

We spoke to Jason and Emma Hynes of Jace Excavation Ltd in Hawke’s Bay, and asked them why Allways Hire is their no. 1 choice for equipment hire. They run an excavation business that started after Cyclone Gabrielle, when farmers in the area needed Jason’s expert help.

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Jason and Emma Hynes and family – happy Allways Hire customers.

The business has gone from strength to strength since then, and the range of jobs that Jason takes care of for his customers means that he relies on the support of Allways Hire when he’s looking for specialised machinery. He tells us why he enjoys the hire experience and working with the Allways Hire team.

“Every time I go to hire something it’s easy. I don’t think I’ve had a major issue yet and I’ve hired oodles of gear from [Allways Hire]. So it’s just knowing that the gear’s going to be there – because you’ve got lots of it and it’s good – and it’s easy.”

The right support for a growing business

As a growing business it’s important that Jace Excavation can get the right support to take opportunities as they come along. Being reliable and having good communication is important for Jason and Emma so they can build a good reputation with their own customers. That includes being able to manage invoices quickly with no surprises.

“Allways Hire is perfect because I can invoice the night I leave the job – I know what I”m going to be charged by you guys – no surprises – so I don’t lose out and everybody gets what they’re owed – it’s easy. Just takes the stress away.”

Here’s an Allways Hire 13T Case Digger being put to work by the Jace Excavation team where it’s cutting a track down a ridgeline on a Hawke’s Bay Farm.

Quick communication keeps the wheels rolling

Jason and Emma appreciate being able to grab what they need from the Napier branch or have it delivered, and the quick communication from the Allways Hire team.

“I haven’t had any issues with [communication]. I’ve emailed a few times and it’s been instant emails back. No waiting around for 2 days for customer support: it’s just instant. And you know what’s going on. Works well for the business.”

This 5T Yanmar Digger and Tipper Truck are being used to deliver metal and spread it out to make a track.

Reliability is the number one benefit of working with Allways Hire

When asked what’s the number one benefit of working with Allways Hire – Jason doesn’t hesitate to answer.

“Reliability 100% – same thing. The gear’s primo so there’s no surprises – always seems to be there when I need it and there’s never an issue. If it’s not in Napier you guys make it work and you shoot it over from Hastings and it works like that. Definitely saves downtime on the job.

[If equipment isn’t ready], it’s the downtime that I lose out on. So having you guys with the gear that’s right there ready to go, it’s just easy. It allows you to complete jobs without you having to invest in machinery that’s going to sit around for the rest of the year.

You guys are easy to jump in and grab it – or even transport it, you guys transporting the bigger machines out to us that’s handy as well. I’d have to have a bigger cost from another company to get that so it’s choice we can work it in. [you’re a] One stop shop.”

This 13T Case digger is being used to tidy up a Hawke’s Bay farm track.

Your one stop equipment hire shop in Hawke’s Bay

Having an equipment hire company in Hawke’s Bay that offers a one stop shop for all your equipment hire needs makes a huge difference to businesses like Jace Excavation. When reliability, flexibility and communication are key – it’s much easier to run a business with a team like the Allways Hire team on your side.

If you would like to find out more about hiring equipment from Allways Hire, contact the team and let us know how we could help your business.