19 steps to a more convenient hire in Hawke’s Bay with Allways Hire

We’ve built our Hawke’s Bay Equipment Hire business around making life easier for our customers. We’re always asking how we can do machine hire better. We listen to your suggestions and we learn from your feedback. That’s the difference you get when you hire with Allways Hire.

But guess what – it’s not the only difference. We know convenience isn’t just about one thing – it’s about the way we do everything for our customers. So we’ve pulled together a list of 19 ways we’re working hard to make sure we’re offering the best hire experience for you.

If you’ve got ideas or suggestions for ways we can do more – let us know at marketing@allwayshire.co.nz. And if you’re enjoying the Allways Hire difference, don’t forget to tell us by leaving a review on our Hastings or Napier Google Business listings.

Here are some of the ways we work harder to make sure you don’t have to.

We’re offering you access to our machines from more than one location in Hawke’s Bay

The Allways Hire branch in Napier is conveniently located for pick up and drop off of hire equipment.

Our branches are at 18 Thames Street, Pandora in Napier and 604 Omahu Road, Frimley in Hastings. We listened to our customers when they said it was taking too long to get from one side of the Bay to the other. We opened a second branch in Napier so now you can choose from 2 easy-to-reach locations for both pick up and drop off. We’re flexible around both locations so just let us know where works for you and we’ll manage the rest.

If time or transportation is limited – we bring our equipment to you

A transporter is an easy way to get hire equipment to or from your work location.

It’s not always convenient to transport heavy machinery, and you might not always have someone available to make the drive to and from your work location and our branch. Our transporter is available to get your equipment to you exactly when and where you need it. You can book it in when you book your hire in advance with our team.

We’ve grown our fleet to meet the needs of our Hawke’s Bay customers

We’ve been operating in Hawke’s Bay for over 17 years – that’s a lot of time on the ground to hear what equipment you need to grow your business. Our fleet has been designed around your needs and we’ve built depth as our customer numbers have grown.

We even have a partner business – Master Machinery – that designs machines when the right equipment isn’t available. If you’re looking for the right equipment for your next job – look no further.

Our machines are hire ready – to drive off the lot

With our whole operation focused on making your hire more convenient, we’ve got “hire ready machines” down to a fine art.

It starts with always hiring out new models for better performance and enhanced reliability. We make sure they’re fully serviced and ready to go – before you even arrive to drive them to the next job. So you don’t need to wait while we hunt for the machine you need: it’s waiting for you when you arrive to collect it.

We’ve included the trailer, so you can get it where it needs to go

Purpose-built trailers make it easy to get your digger to your work-site.

We know you’re not planning on using our hire equipment at our hire yard, so we think about how you can get it to where you need to use it, in the most convenient way. Most of our machines are hired out on their own purpose-built trailers that are the perfect size and balance of weight for your tow ball. That means all you need to do is back up, connect it, and drive it to the job.

We’re here to answer your call

Your next equipment hire is just a quick phone call away. If you’re not sure exactly what equipment you need, the person on the phone has the experience to be able to offer suggestions and advice. If you’re not sure when exactly you need it, we’ll go out of our way to be flexible. We genuinely care about making the booking process work for you. Call either of our Hawke’s Bay branches to find out more. Call our Napier branch on 06 651 5050 or get in touch with our Hastings branch on 06 872 6774.

We know how our equipment works

When you need an expert: Allways Hire can help. We don’t hire out a machine unless we know what it can do, what jobs it’s suited for, and how it compares to alternatives across our fleet (and outside our fleet). Our knowledge gives us the ability to support you to achieve the best outcomes in your work – and for your business. We pride ourselves on being your equipment experts for every job you want to do.

We offer a paperless hire

Moving our processes from paper to electronic is better for the environment and easier for our customers.

Paper isn’t just bad for the environment – it’s harder to file and keep track of. We make it easier to reconcile your “paperwork” for every job you do by providing you with electronic documentation of your hire and its cost. So you can file it and keep your accountant and your customers happy.

We agree all of our pricing upfront

You need to be able to quote on a job and know your costs won’t change. We set all of our pricing upfront – before you hire – so as soon as you finish the job you can get your invoicing done without worrying about hidden costs or unwanted surprises.

Our equipment is available when you need it

Your booking is just a phone call away and we’ve added depth to our fleet to make sure the equipment you need is available when you need it – or we’ll suggest an alternative that will get the job done just as well. Call us at either our Napier branch (06 651 5050) or Hastings branch (06 872 6774).

Last minute job? We’ve got you covered

Not every job is easy to plan – and sometimes your equipment isn’t available and you need a sub. If you have a last minute request; we’re just at the end of the phone and we’re ready to help. We love a challenge so tell us what you need – you know we’ll go the extra mile to make it happen.

It’s plain sailing when you hire from Allways Hire

We’ve made the hire experience as quick and easy as possible so you can be in and out and on to your job without waiting for us to read you the fine print.

Our weekend rates make it easier to get to those jobs at home

Whether you’re working on a job over the weekend or you’re tidying up your own property – our weekend hires make Saturday and Sunday jobs convenient and cost effective. Our Allways One, “hire for the weekend, pay for 1 day” set up means you can pick up your hire on Friday afternoon and drop it back Monday morning, then use it as you get the chance across the weekend. All while only paying for 1 day’s hire as long as you use it for 8 hours or less.

We’ve built a reputation for flexibility

Wouldn’t it be great if every job happened exactly as you’ve planned it? But of course life doesn’t work like that. Which is why we’ve made a point of making sure our hires are more convenient than the competition by building in flexibility. We understand that plans can change at the last minute and you might need to rebook or change the equipment you’ve hired. That’s why we’re just a phone call away – because we’re ready to be flexible to your needs.

We’ve set up our insurance so you don’t need to think about it

We’ve organised smart insurance cover for your hire so you don’t need to mess around with insurance details for every job you have planned – or manage hidden extra costs. You can find out more about our insurance here.

We’re happy to share our tips and tricks

Understanding how a piece of equipment is operated gives you a better chance of delivering high quality work and taking less time to do it. If you’ve got a new or inexperienced operator, or you’re working on something new, why not ask for some operating tips and tricks? Our team is here to help your team have a better hire experience – including getting a better result from the equipment you’ve chosen.

We don’t just have the right equipment for the job – we’ve got the right attachments too

Pile driver attachment is pictured on a 13.5T Hitachi Digger, with a 5.5T Yanmar Digger fitted with a Grapple attachment holding up the pole.

We know that our equipment delivers when it comes to general tasks, but there are specialised tasks that need to get done too. Attachments and alternate fittings are optional extras that give you the power to do something a bit different with the equipment that you hire.

Talk to our team about the job you’ve got planned and we can let you know if there’s an attachment that can help you be more efficient and effective at getting it done.

Take advantage of our refuel service for a more convenient drop off

We offer a refuel service on all of our hires, so you don’t need to spend time making sure the tank’s topped up before you bring it back to us. If you’ve got an account with Allways Hire, we’ll top up the fuel and add the charge to your account: quick and easy.

And if something does go wrong? We’ve planned for that too

Our focus on service and maintenance means we’ve massively reduced the risk of something going wrong with our machine when you hire it for a job. But we’re realistic that sometimes something will go wrong. That’s why we’ve prepared a range of replacement parts and we’re ready to make a repair if something should fail on a job. So we can minimise any downtime caused by the issue and get you up and running again as quickly as possible.

Choose Allways Hire and enjoy a better hire experience

We work hard to deliver a more convenient hire experience for our Hawke’s Bay customers. We’re local, like you, and we believe in investing in our business to support the growth of yours. It’s a formula that’s worked for us for the 17+ years we’ve been in business and we’re proud to have grown a following of loyal customers who enjoy the convenience and reliability that comes with an Allways Hire equipment hire.

If you’re new to Allways Hire, you can explore the range of equipment we have available in Hawke’s Bay here.

Contact our team today and we’ll be happy to start setting up your account so you can enjoy a more convenient equipment hire experience.