FAQs

Can I off hire a machine?

While the machine is out on hire, the normal hire period would apply. However if it is poor weather and you do a phone call to the office at the beginning of the day, we can off hire the machine for the day that you called. Any off hires will only be accepted if communicated at the beginning of the day, not after the hire or at the time of return. If tracking devices pick up that the machine has been used during that day, a normal day charge will apply.

What happens if I am running late to get back to the hire yard?

Please give us a call if you are running late and we can wait. If things have really been held up then we can make another arrangement for when the machine can be returned, this will depend if there is another customer waiting to hire the machine.

What if I do over the hours on a machine during the day?

No problems, if you get your project or job complete then that is the ultimate outcome. We will calculate the hours used during the hire period and discuss this with you.

What if the machine isn’t suited or not doing the job?

Please give us a call if you find the machine isn’t big enough or not doing the correct job. Especially with agricultural equipment, there are many factors that you need to check to get the right outcome. If you find within half an hour of use the machine isnt doing the job, give us a call and you can return the machine and there will be no charge

I’ve booked it for 2 days but need it for 3

No problems. It is often the case where there is unexpected circumstances that causes a job to take longer than anticipated. Simply call into the office and let us know so we can advise any customer who may be needing the machine next.

What can I tow behind my vehicle?

You will need to check your specific vehicle tow bar capacity and check if the trailer has brakes as this can effect the maximum towing capacity. A safe guide it to ensure the trailer (with brakes) and machine is under 2500Kgs. For example a 1.7 ton digger on a trailer is under the 2500kg weight and can be towed by any vehicle with a suitable tow bar.

Do I need to pay the insurance?

Yes, any machine or vehicle leaving the hire yard must have some form of insurance cover. either provided by the hirer or using Allways Hire’s policy cover. Click on the insurance tab to find out more.

Am I liable for cleaning charges if I return a machine dirty?

Yes. it is expected that the machine is returned in the same condition as it was supplied. In some instances tradesman don’t have the facility to clean machines when they have finished on a work site and factor in the cleaning fee to their costs.

I didn’t have time to refuel the machine.

No problems. All machines are supplied fill of fuel and are expected to be returned fill. If you are unable to refill the machine upon return a refueling fee will apply.

The machine has broken down, what should I do?

Always give us call if you have any problems with any machine. Our team will make a decision on what to do next. this could be a call out to repair the fault or a replacement machine supplied. our aim is to have you completing your job safely and as efficiently as possible.

I’ve only done one hour on the machine, will I still get a full day charge?

Yes, the hire period is for time out, not machine hours used. While the machine is out on hire we are unable to hire to anyone else so normal charges apply regardless of how much it is used.

How does your weekend deal work?

Our weekend deal is based on a special arrangement where you have the convenience of collecting it on a Friday afternoon, and returning it first thing Monday morning. If the machine hours used is 6 hours or under then a one day hire charge applies even though you have had it all weekend. This gives you the convenience of doing some work on Saturday and finishing off on Sunday. If you do more than 6 hours then an extra day charge applies as per any normal hire charge. This arrangement gives you the benefit of getting small jobs done over the 2 day period of a normal weekend.